Welcome to the Safely Help Center

What Is Safely?

  • What is Safely and how does it work?
  • What is Safely's mission?
  • What are Safely's hours?
  • and 10 more ...

Importing Results

  • Where can I import results from?
  • How long does it take for my results to appear in the app?
  • How can my test results really be verified?
  • and 7 more ...

Getting Tested

  • Can I see my lab results in a PDF form?
  • Should I get tested even if I do not have any symptoms?
  • I always use a condom, do I need to get tested?
  • and 16 more ...

Getting Treated

  • Does my partner need to get treated?
  • What are common treatments for STI’s?
  • How do I contact my provider?
  • and 1 more ...

Privacy

  • Can anyone else see or look up my STD status?
  • Is the Safely App Secure and HIPAA complaint?
  • Where can I find Safely's Privacy Policy and Terms of Use?
  • and 2 more ...

Payment and Insurance

  • What about Medicare and Medicaid?
  • Why don’t you take my insurance?
  • How much does the Safely panel cost?
  • and 2 more ...

STD Basics

  • How long should I avoid sex while I’m being treated?
  • Why does Safely use “STD” and not “STI”?
  • I think I have been exposed to an STD, what should I do?
  • and 8 more ...
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Categories

  • What Is Safely?
  • Importing Results
  • Getting Tested
  • Getting Treated
  • Privacy
  • Payment and Insurance
  • STD Basics

Most Popular Articles

  • What is Safely and how does it work?
  • Where can I import results from?
  • Why is HSV2 (Genital Herpes) optional?
  • How long does it take for my results to appear in the app?
  • Do I still need to see my doctor for my annual exam if I use Safely?
  • What is Safely's mission?
  • Why does Safely use “STD” and not “STI”?
  • Can I use my insurance? What plans does Safely take?
  • What tests are included on the panel?
  • What happens if I miss my appointment?
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